Patient information
Patient information before you book or visit.
Fees, billing, new patient details, scripts, referrals, results, recalls, MyMedicare, privacy and medical records at Hill HealthWise Family Medical Centre.
Helpful things to know before you visit.
We know medical appointments can feel easier when the basics are clear. Here are the details patients ask for most often before visiting Hill HealthWise in Elanora.
If you are unsure where to start, please call reception. A quick conversation can help you choose the right appointment and avoid feeling rushed on the day.
Quick patient links
Most patient questions fit into one of these areas. If you are unsure what applies to your appointment, please call reception before booking.
Fees and billing
Hill HealthWise Family Medical Centre is a private billing clinic. Fees help support safe, thorough and sustainable patient care.
| Service | Practice fee | Medicare rebate | Out of pocket |
|---|---|---|---|
| Brief consultation, less than 6 minutes | $65.00 | $20.55 | $44.45 |
| Standard consultation, 6-19 minutes | $110.00 | $45.05 | $64.95 |
| Long consultation, 20-39 minutes | $230.00 | $87.10 | $142.90 |
| Longer consultation, 40-59 minutes | $310.00 | $128.35 | $181.65 |
| Prolonged complex consultation, more than 60 minutes | $410.00 | $207.90 | $202.10 |
| Standard telehealth consultation, 6-19 minutes | $110.00 | $45.05 | $64.95 |
| Long telehealth consultation, 20-39 minutes | $230.00 | $87.10 | $142.90 |
| Mental health consultation/review, 20-39 minutes | $230.00 | $87.10 | $142.90 |
| Mental health consultation/review, 40-59 minutes | $310.00 | $128.35 | $181.65 |
| ECG | $95.00 | $18.70 | $76.30 |
| Infusions | POA | Contact reception | Contact reception |
| Cancellation – less than 2 hours notice | $100.00 | Not rebatable | $100.00 |
Medicare rebate amounts and out-of-pocket costs may change. Infusion fees are POA; please contact reception for current pricing and appointment requirements. Please confirm current fees and rebates with reception when booking.
Consultation fees
All consultations with our doctors incur a fee payable at the time of service unless otherwise advised.
Fees vary depending on the length of consultation, complexity of care and type of appointment.
Patients are responsible for payment of the full consultation fee at the time of their appointment.
Medicare rebates
A Medicare rebate applies to eligible services for patients with a valid Medicare card.
Medicare rebates are processed on the day of your appointment. The rebate is paid directly back into your nominated bank account, usually within 1-2 business days.
Bulk billing
Bulk billing is available at the discretion of the doctor. It may apply to children under 16 years, pension and concession card holders over 75 years, and specific appointment types such as GPCCMPs or Health Assessments.
Please note bulk billing is not guaranteed and may not apply to all services.
Payment methods
We accept EFTPOS, credit and debit cards, contactless payments and cash.
Patients with outstanding accounts may be required to settle their balance before booking further appointments.
Hill HealthWise reserves the right to update fees at any time. Patients will be notified of significant changes where possible.
New patients
Booking your first appointment
All new patients are required to book an appointment in advance. When booking, please advise reception that you are a new patient so sufficient time can be allocated.
Hill HealthWise operates by appointment only and does not offer walk-in appointments.
What to bring
New patients are asked to complete a New Patient Registration Form prior to or on arrival, and provide a valid Medicare card and any relevant concession cards.
Please also bring a list of current medications and any relevant medical history.
Arriving for your appointment
Arriving 10-15 minutes early is recommended to allow time for registration.
Your first consultation may require a longer appointment, particularly if you have multiple or complex health concerns, ongoing medical conditions, or a detailed medical history to review.
If you are transferring from another practice, you may request to have your medical records forwarded. A medical records transfer form is available at reception. Processing of records may take time depending on your previous clinic.
Scripts and referrals
Patients are encouraged to request prescriptions and referrals during their consultation to support safe and appropriate medical care.
In-consultation requests
Prescriptions and referrals are best provided during an appointment, where your doctor can review your conditions, medications and ongoing needs.
Online requests
Some doctors may offer online repeat prescription and referral requests for regular patients where the patient is an existing patient of the practice, has had a consultation within the past 6 months, and the request is for ongoing care or stable medication.
Fees and processing
Online repeat script or referral requests incur a $25 fee. This service is not eligible for a Medicare rebate. Payment is required prior to processing the request.
Please allow up to 4 business days for your eScript or referral to be issued after it has been reviewed and approved by your doctor.
Doctor discretion
Approval of online prescription or referral requests is at the doctor’s discretion. Your doctor may decline the request or require you to attend a consultation before issuing the prescription or referral.
Results and recalls
Onsite pathology
Hill HealthWise offers onsite pathology services Monday to Friday for patient convenience.
Patients can have pathology collected onsite following a request from their doctor. Our pathology provider operates during designated weekday hours.
How results are followed up
Once your results are received, they are reviewed by your GP and you will be contacted if follow-up is required.
After review, patients may be notified by SMS or phone call, depending on the nature of the results.
If advised, it is important to book a consultation promptly to discuss your results and arrange any further investigations or treatment.
MyMedicare
Hill HealthWise Family Medical Centre participates in the Australian Government’s MyMedicare program, designed to support stronger relationships between patients and their regular GP.
What is MyMedicare?
MyMedicare is a voluntary patient registration program that formalises your relationship with your chosen general practice and GP. It helps improve continuity of care and access to certain Medicare-funded services.
Patient registration
Patients can choose to register with Hill HealthWise and nominate their preferred GP if they have had at least two face-to-face visits at our practice in the past 24 months, or meet other eligibility criteria set by Medicare.
Registration can be completed through your Medicare Online Account via myGov, or with assistance from our reception team.
Benefits and responsibilities
Registered patients may receive improved continuity of care with their nominated GP, access to longer telehealth consultations where appropriate, and additional Medicare-supported services as they become available.
Patients registered under MyMedicare are encouraged to attend Hill HealthWise as their regular practice, book with their nominated GP whenever possible, and maintain up-to-date personal and Medicare details.
MyMedicare registration is voluntary and free. Patients can withdraw or change their preferred practice at any time. Standard practice fees and billing policies still apply.
Privacy and medical records
Hill HealthWise Family Medical Centre is committed to protecting your privacy and maintaining the confidentiality of your personal health information in accordance with Australian privacy laws.
Why information is collected
We collect personal and medical information to provide healthcare, manage appointments and billing, and communicate with you regarding your care.
Information collected may include your name, contact details, medical history, medications and relevant health information.
Use and disclosure
Your personal information will only be used for the purpose of your healthcare and may be shared with other healthcare providers involved in your care, when required by law, or with your consent.
We take reasonable steps to ensure your information is kept secure and confidential.
Medical records
Your medical record is a confidential legal document owned by Hill HealthWise Family Medical Centre. Patients have the right to request access to their records.
Requests must be made in writing and may incur an administrative fee. Processing times apply in accordance with privacy regulations.
Transfer, access and correction
If you wish to transfer your records, a signed consent form is required. Transfers to another practice may incur a fee and timeframes depend on administrative processing.
You may request access to your personal information or corrections to inaccurate or incomplete details. Please contact reception for assistance.
Forms and after-hours
Forms
Patient forms are available through reception. Please contact the clinic if you need a new patient form, records transfer form or other practice paperwork.
After-hours care
For care outside opening hours, please call the practice during business hours for current advice. For urgent or emergency medical concerns, call 000 or seek urgent medical attention.