IMPORTANT UPDATE
If you are experiencing COVID-19 symptoms, please DO NOT ENTER our centre.
Testing is available at Robina Health Precinct, Burleigh Cove Respiratory or you can find a testing venue via this link https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/stay-informed/testing-and-fever-clinics
MASK WEARING is mandatory (if you do not have a valid exemption YOU WILL NEED TO BE SEEN IN THE CARPARK)
PLEASE use online booking where possible when making appointments as there are delays with our phone services. PLEASE be polite to our staff, we are experiencing unprecedented pressure and we all need to be respectful and kind.
Alternatively, you can phone 13HEALTH (13 43 25 84) for further advice.
While in our practice, please observe social distancing and use hand sanitiser provided.
Practice
Information
We are here to help you
We’re conveniently located just off the M1, near the Pines Shopping Centre in Elanora. We’re in our own building, with plenty of onsite and street parking.
Our practice has a homely feel and a peaceful waterside position. We look forward to seeing you.
Appointments
Our practice is open from 8.30 am to 5.30 pm Monday to Friday and every second Saturday 9.00 am to 1.00 pm.
In life-threatening emergencies, call the ambulance on 000.
For all other afterhours issues (after 5.30 pm) that are non-life threatening, please contact afterhours care 07 5532 8666 or the National Home Doctor Service on 137 425.
Consultations during practice opening hours are by appointment. If your matter is urgent, please inform our reception staff and we will do our best to accommodate you.
Standard consultations are 15 minutes each. If you’re an existing patient and need a long consultation, please inform our reception staff. New patients to Dr Hill will require a long consultation for their initial appointment.
At times, urgent medical situations will take precedence over booked appointments. This may cause unexpected delays. We ask for your patience at these times.
Please let us know whether you have mobility issues and need any special assistance.
Telehealth appointments
During the COVID-19 pandemic, the Australian Government has expanded the eligibility criteria for telehealth appointments to all Australians. Certain criteria must be met for Medicare funding and certain consultations are not possible via telehealth. Please call 07 5534 5133 to make an appointment.
Fees and billing
Our practice is a private billing practice. We offer concession fees for current pension card holders over 75 and Bulk Bill DVA Gold card holders and children under 12. Please ask our reception staff for our full fee schedule.
Medicare does not cover:
Work-related injuries
Commercial driver’s licence assessments
Pre-employment medicals
Insurance or superannuation forms
We will advise fees for these services when we confirm the appointment with the doctor.
Test results
You can contact reception to check whether your results are available, however, reception staff cannot advise results. If you require your result you will need to make a follow-up appointment with your doctor.
Personal health information and privacy
Medical records are confidential documents. Hill HealthWise maintains the privacy and security of personal health information at all times, and only authorised staff members have access to your medical records.
We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cwlth) and any relevant Health Privacy Principles under state legislation. The privacy policy outlines how we manage your personal information and how we collect, hold, use and disclose that information.
Accreditation
Our practice is proudly accredited by Australian General Practice Accreditation Limited (AGPAL), a leading provider of general practice accreditation and quality improvement services in Australia.
Specialist referrals
It is a legal requirement of the Health Department that you have a consultation with your doctor in order to receive a referral to a specialist.
Prescriptions
Prescriptions requested over the telephone will be available for pick up within 24 hours. This service is only available for medications that are current and prescribed by your doctor within the past six months. There can be exceptions to this, at the doctor’s discretion. An appointment may be necessary. Please ask our reception staff for more information.
Mobile phones
Please turn off or silence your mobile phone when you enter our practice. If your telephone rings while in consultation with your doctor, please allow the call to go to message bank.
Smoking
Hill HealthWise is a non-smoking environment.
Patient rights
If you have a problem, we would love to hear about it. Please feel free to talk to any member of our staff, practice manager or doctor. It is our policy to request that complaints be put in writing and sent to us via email or post.
If you feel you need to discuss the matter outside the practice, you have some options, including taking your complaint to the Medical Registration Board, the Australian Medical Association or the Office of the Health Ombudsman.
Office of the Health Ombudsman
PO Box 13281
Brisbane QLD 4003
Phone: 133 646
As your health care provider, we commit to providing you with the best and most complete patient care we can.